Panel debate: integrated campaigning and fundraising

  • Tue 15th Feb 2011, teri

Following yesterday’s agenda, you might have noticed Wednesday’s NFPtweetup is all about integrated campaigning and fundraising.

We’ll hear from Adrian Cockle, and learn how WWF-UK turned a tweet into a roar. We’ll also hear from Fiona McLaren and see how Amnesty International UK responded online to the protests in Egypt in recent weeks – including crisis mode stats (!)

Later in the evening, the panel debate will begin to explore some of the questions below – as well as bring the discussion to the floor:

  • The challenges and opportunities of integrating campaigning and fundraising
  • Has social media/the social web fundamentally changed campaigning and activism? Does their existence make charities’ jobs easier or have they encouraged ‘slactivism’ and made it harder to generate meaningful/long-term engagement?
  • Do donors/fundraisers and campaigners have different preferences and demographics?  Should we expect supporters that donate to become activists or campaigners or vice versa?

If there is something you’d like us to explore further, please let us know: comment below, tweet @NFPtweetup, or wave at the person with the microphone tomorrow night!

See you tomorrow,

Teri

A review of NFPtweetup’s 2nd Birthday event

  • Wed 01st Dec 2010, Rachel

I wanted to produce a blog post after this event because I don’t normally manage it and because this event was really special – in that it marked two years to the day that the very first NFPtweetup was held.

It was also special because there was such a positive buzz about the evening – more than ever before, people seemed to really be enjoying themselves; having fun, even. And it wasn’t just because of the booze.

I was absolutely delighted when I read this blog post from Paul de Gregorio on Thursday, partly because it is it so lovely, but mostly because it articulates so clearly what I set out to achieve with NFPtweetup and, in doing so, proves that actually comes across in the experience:

The deal is that if you go with a friendly, co-operative and sharing attitude you can leave with lots of new ideas, a lot of inspiration and some new friends … It has to be the most important get together of non-profit sector people in the UK… The star of the show is the work, the ideas and the community. So it’s a format and ethos that really challenges the traditional fundraising conferences and seminars that we go to. This is an exciting step forward and for me mirrors the impact of social media in society by giving everyone in the room a voice, no sit down, turn off your mobile and listen to the person on stage go through 60 slides in 90 minutes at NFPtweetup!

Thanks again for the lovely post, Paul – it hits the nail on the head, I think.

NFPtweetups are fun because of the people that come to them – people that opt to come after their working day has finished. They do it, not because their line manager has sent them, or to get out of the office for the day, but because they are passionate about their work and always striving to be better. They’re the ones that aren’t watching the clock, waiting to leave the office at 5pm so they can go and do something more interesting. They are the people that want to drive forward the new ideas that make the world a better place and will do whatever it takes to make them happen. They are excited – not scared – about the possibilities emerging media have to further the missions of the organisations they work for. And they come together at this event to discover how other people like them have managed to push this agenda in their roles; to find out what worked, what didn’t, what persuaded the board, what produced the best ROI, and what’s next?

It’s peer-to-peer support at its very best. No one is showing off here – just offering mutual support and encouragement. In fact, one of the things that’s so rare about NFPtweetup is that the charities that present are happy to say, ‘we tried this and it didn’t work’, in the hope that others can learn from their experiments and avoid the same pitfalls. It’s a bit different from most other conferences, where you only hear about the successful campaigns – which is a total misrepresentation of reality, really, isn’t it?

Of course, best practice case studies and success stories are really useful, and NFPtweetup has a more than equal share of those, but they are interrogated both by the people presenting them, and the people listening to them, who are all asking questions like, ‘how could this be made better?’, ‘why did it work?’, ‘would it work for all charities or does it rely on a high brand awareness?’, ‘how sustainable is this approach?’… and so on.

NFPtweetup has always been about so much more than a meet up about social media. It set out to make it easier for charities to share with each other, to learn about new trends and developments in media – even to create new trends in the way they are used by charities. But, most of all, it set out to encourage new ways of thinking and working that are apace with incredible rate of change in technology ‘these days’, to give people the confidence to challenge convention and innovate from an informed perspective, and to feel how much of a powerful role they can all have in this amazing sector, if they choose to.

I want to thank all of the people who have come along to the events and helped to make NFPtweetup what it is today. Particular thanks goes to those who have presented, sponsored, provided a venue, blogged, tweeted, reported, volunteered, acted as a sounding board, facilitated workshops and discussion groups, many of them having been supportive from the beginning:

JustGiving, Jonathan Waddingham, Steve Bridger, Paul Henderson, Howard Lake, Amy Sample Ward, Jacqui O’Beirne, Alex Goldstein, Leah Williams, Paul Webster, Bertie Bosredon, Christina McGill, Steven Buckley.

Charity Schmoozing… something for the next NFPtweetup?

  • Mon 01st Nov 2010, kbaughen

Are you a schmoozer?  Do you use schmoozing to work a room full of potential donors or partners or just when attending an even or conference?  According to an article I saw recently, schmoozing is a vital networking skill and is not in fact a load of old cobblers!  The art of schmoozing is defined as:

“To converse informally, to chat, or to chat in a friendly and persuasive manner especially so as to gain favour, business, or connections.”
For most of us involved in communications, fundraising or general management, this seems like an important skill to have.  However, schmoozing has a bit of a reputation for not being appropriate in the third sector, even though certain aspects make a lot of sense.

Ever keen to learn from the best of both the commercial and other sectors, I’ve suggested a few thoughts as to what might constitute acceptable schmoozing when networking in the third sector…

  • Don’t gatecrash conversations – look for introductions if you can get them or if you can’t take a moment to gauge the ebbs and flows in a conversation before interjecting.
  • Ask questions which enable people to talk about themselves or their organisations; most people’s favourite, or at least most comfortable, subject.  If you are good, ask your questions in a context that relates to your cause or organisation so you can then respond to their answer by linking it to what you do or need.
  • Tell a story of a beneficiary rather than your organisation or yourself.  We always talk about the importance of real-life impacts so use them here.
  • Take along a picture or two to show what you do.  Showing the impact you have on people’s lives can be a really useful prop during a conversation.
  • Don’t insult anyone’s intelligence – if you’re fundraising, be open about it and respect their response.
  • Don’t use third sector jargon! (why is this so prevalent?!?)  Talk as if you are talking to your mum, in human and layman’s terms.
  • Relax!  It’s OK to accept a glass of wine from someone without panicking about propriety (a two week holiday in the Bahamas is different, of course).  People will want to schmooze you too so just be polite and go with the flow.
  • Don’t hog anyone’s time – most people will be polite but don’t monopolise their attentions.
  • Be gracious and flattering in a subtle way – a real skill this one.  I’m not talking about telling a potential high value donor they’re gorgeous; more paying attention to what they say and telling them if you think an idea is a good one and why.
  • Reciprocate tone of voice, body language and style of the conversation if you can.  Sub-consciously it makes people feel more comfortable, particularly when meeting others for the first time.

What do you think?  What’s worked for you?

Kevin Baughen is the Founder of Bottom Line Ideas, a Trustee and serial volunteer

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I want to ride my bicycle

  • Thu 09th Sep 2010, Rachel

How the British Heart Foundation (BHF) used social media for the London to Brighton bike ride.

The London to Brighton (L2B) bike ride is the flagship event in the BHF calendar. Over 27,000 people rode 54 miles raising an astounding £4million for life-saving research.

With our L2B riders increasingly comfortable with social media tools we wanted to add value to their experience not only on the day but before and after the event.

We started using social media tools such as Twitter, Facebook, Flickr and blogger in 2009. While social media success doesn’t come overnight we were able to reap rewards in 2010.

Our presentation will share:

• What 15 hours of live social media coverage really means and how we did it

• How we integrated video across our activity including into emails and our website

• Statistics from the campaign; visitors, mentions and more

• First steps in using Foursquare… (Spoiler alert – the numbers are small)

And we’ll give you some insight into what to do when you’re faced with a communication crisis.

We learnt a lot from the 2009 and 2010 events; especially that social media success is not something that comes quickly and easily. Like a pair of new shoes, the more you wear them the better they feel, the same can be said of social media.

I hope that you find the presentation interesting and I am looking forward to answering any questions!

Until next week…

Roberto Kusabbi

NFPtweetup seven session preview: LifeSupport: Change through art competition

  • Tue 24th Aug 2010, francine

For our sixth guest blog post, we hear from Ollie Drackford at YouthNet with a preview of what he’ll be sharing at the NFPtweetup this Thursday:

YouthNet’s online guide to life, TheSite.org, is a trusted source of information, advice and guidance on whole plethora of issues, ranging from relationships and sex, to the law and health.  It also holds a wealth of impartial articles, videos and podcasts about finance, supporting thousands of young people a month through problems around budgeting, bankruptcy and debt.

The recent economic crisis has heightened these problems for young people: with financial issues also impacting their job prospects, their study choices, relationships and mental health.  With this in mind, we set out to develop a campaign that would generate greater awareness of the related content, services and support available on TheSite.org.  Finance, however, doesn’t have quite the same ‘sex appeal’ as some of TheSite.org’s other website content – so how could we encourage young people to express their opinions on this topic?

The idea: a creative competition, ‘LifeSupport: Change through art’, asking 16 to 25-year-olds to submit artwork based on their experiences of the recession.  A competition that would engage and encourage them to share their thoughts and experiences on these troubling times, offering them a place for their voices to be heard on the issues, whilst at the same time signposting them to the support and advice on offer from TheSite.org.

With funding from the Citi Foundation, support from our agencies, beautiful world and Theobald Fox, and the involvement of our entire Communications and Marketing team, what started as a relatively small idea grew to a major integrated marketing and PR campaign.

Through a mixture of offline and online activities (with a particular focus on social media work), we were able to create a unique and pretty exciting campaign. You need only look at the awards exhibition, or the shortlisted entries and jaw-dropping winning video to see how successful and unique it was.

Join us on Thursday to find out more.

Ollie Drackford

@YouthNetUK

@OllieFD

Originally posted:

June 11, 2010 on the beautiful world blog

NFPtweetup seven preview: What should you expect from NFPtweetup events?

  • Tue 24th Aug 2010, francine

For our fifth guest blog post, we hear from Howard Lake with his take on NFPtweetup events, what to expect and what you might get out of coming along or taking part:

Who do you go to when your PC or printer stops working? If you’re lucky, it’s the tech person in your office, whether that’s their job title or they just seem to know lots more about tech than you do. If not, it’s your tech friend or neighbour. We all have useful contacts whom we turn to when our computers and related kit stop working.

But it’s always a person. Of course we can search online for advice, but nothing is more reassuring as you stare at an alarmingly blank screen or search for that document that was in that folder than a calm, friendly tech person who has sorted out this kind of problem many times before.

The same is true of the headlong rush that is social media and all that it seems to offer to charities and voluntary organisations.

Which is why I’ve attended almost all the NFPtweetups that have taken place, and will be at the seventh one this week.

Don’t be put off by the jargon: NFP = not for profit, and tweetup = a meeting of people arranged via Twitter. Once you are through the doors of these increasingly popular (and free) events, you’ll find a room full of people from all kinds of charities who are keen to learn from each other. And, given the frenzy of activity around social media, there is always something to learn.

NFPtweetup events are always slightly different, which keeps them engaging.

Previous events have included collaborative slideshows of ideas, thoughts and lessons learned (where each slide is sent in by a different contributor), breakout groups and workshops to discuss specific areas of work, objectives or challenges many charities share, and there are always a selection of short presentations – usually case studies – from charities about their use of social media, sharing what has, and hasn’t worked for them.

But, above all, it is an opportunity to chat with people facing the same issues as you, and a chance to ask the ‘silly’ questions‚ that you think would mark you out as far too behind the times with social media.

It’s a genuinely supportive event, and I leave every one with a list of new ideas and solutions to try out. I also always meet interesting people, some old friends and some new contacts. Even better, we stay in touch after the event via Twitter. So, I end up boosting my list of helpful people whom I can ask next time I get stuck.

Howard Lake
UK Fundraising
@howardlake

Originally posted:

June 8, 2010 on the beautiful world blog

NFPtweetup seven session preview: Whizz Kidz social media overview and update

  • Tue 24th Aug 2010, francine

Those who came to the last NFPtweetup on 4 March are sure to remember Rob Dyson‘s presentation on the first steps he had taken to monitor and measure the impact of Whizz-Kidz social media engagement. If you missed it, you missed out on Rob’s uniquely engaging and humourous delivery, but you can still see his slides on slideshare:

In our fifth blog post in the run up to NFPtweetup on Thursday, we hear from Rob, Pam and Jess from Whizz-Kidz with a preview of the update they will be giving us on Whizz-Kidz social media journey, including some of the tactics they use to engage with events fundraisers:

At youth mobility charity Whizz-Kidz we’ve been steadily increasing our social media and real-time web use over the last 18 months; trying and testing different platforms for different communications with our supporters and users.

However it’s only recently that we’ve really begun to evaluate and measure the reach of this experimentation. Pleasingly, the feedback and engagement levels kind of shows that, erm, we’re not experimenting anymore; we’re actually getting rather good at it.

There’s no room for complacency though, and there is constant demand for innovation in terms of how we harness our supporters, and importantly, how we subscribe more people to our bottom line: donating or fundraising so we can support more young disabled people year on year.

At the NFPtweetup on 10 June, we’ll be giving a brief overview of what works for us (it may not work for you).

Specifically:

Having a Facebook profile as a person – “Jess Whizz Kidz”, has proven an incredibly popular way to engage with our London Marathon runners. Participants may not always pick up the phone, but they do like using Facebook: you’re on their turf and building great relationships. Plus it’s on a Facebook wall (not stuck in an email) so can be shared, added to, and built upon by other runners.

Twitter is a fantastic viral tool, so we use it when we want to get messages out quickly and to a wide audience – we have loyal ambassadors who retweet us. We also talk a lot – chat, converse, ask questions and have discussions. We make friends.

YouTube (promoted via Facebook and Twitter) is the bees knees when wanting to paint a picture of the impact of our work. We have a growing portfolio of videos made by our young people telling their own stories, in their own words.

We hope you get some ideas from our short session, and we’re looking forward to hearing your successes to! We’re all learning.

Rob Dyson, PR & social media Manager – @robmdyson & @whizzkidz;
Pam O’Brien, Events Fundraising Manager;
Jess Leigh, London Marathon Project Manager and Events Fundraiser – @whizzkidzevents
Whizz-Kidz

Originally posted:

June 7, 2010 on the beautiful world blog

NFPtweetup seven preview: Amy Sample Ward’s tips for tweetups

  • Tue 24th Aug 2010, francine

In our fourth blog post to warm up for NFPtweetup 7, it is over to Amy Sample Ward and her thoughts on how to make the most of tweetups:

This coming Thursday is the next NFPtweetup, taking place at JustGiving‘s new offices. As part of a blog series leading up to the event, I was asked to share some thoughts on the event, especially for those coming along for the first time that may not know what to expect. As I started to collect my thoughts, though, I realized that my impressions and recommendations were really applicable to any tweetup or offline gathering of online networks.

I’m sure that you’ll have more to add—and I hope you will—but, here’s my list of key tips for making the most of tweetups!

Tip #1: Share Great Stories

You aren’t bound to 140 character updates any more, so let your storytelling flow! NFPtweetups and other events where online networks come together offline are unique opportunities and hear from practioners and colleagues and get the “real story.” There’s time and space to sit down and learn more about how others are doing what they do: the success stories and the not-so-successful stories. Lesson: Listen!

Tip #2: Ask Hard Questions

Whether it’s Twitter or email or a social network, people often find it difficult to ask hard questions online because it could be seen as overly negative or critical, maybe the shared glossary of terms don’t match up and the question is misunderstood, or there’s details that one side or the other don’t have access to. That’s not the case when you get to meet up face to face. This is a great chance to ask hard questions (when someone’s telling a success or not-so-successful story, ask for more details, ask why/how/what/when) and know that you will be able to be understood as will the answer. Especially with the NFPtweetup, these events are intended to be educational and valuable. Lesson: Ask!

Tip #3: Meet Real People

We all work hard to present ourselves online the way we want to be seen, either for our job/professional careers or to keep a line between personal life and work. Only knowing someone by their avatar or their username may make it difficult to share stories and ask hard questions, online. But, now you’re offline and can enjoy the presence of lots of other real people (note: we assume you’re a real person, too!). So, make friends! Find out what you have common (hobbies, music, travel) and what drives people to do the work they do (personal stories, passions, skills). It’s okay to be human, and it will actually strengthen the network when the offline event is over and people move back to the online connections. Lesson: Socialize!

Tip #4: Stay Present

I know it can be tempting to tweet, blog, and video every moment of the event. But, remember why you’ve come together. You are here to tell stories, ask questions and meet/make friends. Most events, like NFPtweetup, will have set up a live stream and nominated people to tweet and share in real time for those who couldn’t attend in person. The reason that those roles are selected and covered ahead of time is to free up all the other participants to stay present. Say thank you and enjoy the freedom! Lesson: Participate!

What are your tips for making the most of a tweetup? Have you attended the NFPtweetup before – will you be there this time? Look forward to connecting with you!

Amy

Global Community Builder
NetSquared
@amyrsward

Originally posted:

June 6, 2010 on the beautiful world blog

NFPtweetup seven session preview: Dogs Trust and Twibbon fundraising

  • Tue 24th Aug 2010, francine

Many in the sector still seem to doubt that social media can be used for fundraising – in large part because there are so few examples of charities having tried – so we’re really lucky that Jacqui O’Beirne of Dogs Trust will be sharing the results of Dogs Trust’s Twibbon fundraising experiment at next week’s NFPtweetup. In our third blog post to warm up for the event, Jacqui gives us a sneak preview of what she’ll be sharing:

Dogs Trust, as most of you know, are sometimes heralded as the ‘best practice’ for NFP social media, and while we love that tag there was always a missing element for us that niggled – we never raised any money. We rehomed loads of dogs, which is our charity aim, but we never had a figure in our income column come month end.

We went into social media as a communications tool, not a fundraising one, but sitting in department of 30 others who are raising money made us feel a bit inferior.

So, never ones to pass up an opportunity, when JustGiving and Twibbon approached us about being their guinea pig for a product they were launching how could we say no?!

At next week’s NFPtweetup I’ll be sharing the results and learnings from our Valentines Day Twibbon Experiment, as well as answering any questions you may have about our work online.

See you all there!

Jacqui

Digital Marketing Manager
Dogs Trust
@jacquiobeirne @dogstrust

Originally posted:

June 5, 2010 on the beautiful world blog

NFPtweetup seven session preview: Active Fat campaign show and tell

  • Tue 24th Aug 2010, francine

In our second blog post to warm up for NFPtweetup next Thursday, 10 June, we get a little taster from Joe Freeman of Diabetes UK about what he, and colleagues from Cancer Research UK and British Heart Foundation, will be sharing at the event:

Diabetes UK, Cancer Research UK and the British Heart Foundation have been working together to raise awareness of the dangers of Active Fat. The fat that makes up your love handles – actually, I won’t assume that you have love handles, that would be rude… The fat that makes up my love handles doesn’t just sit there doing nothing. It’s active, and can cause cancer, Type 2 diabetes and heart disease – scary thought.

With this in mind, it was decided that we should raise awareness about it. Three charities, combining their powers to spread the message about the evilness of active fat. And Active Fat is evil, as I’m sure you’ve all seen in the wonderful animations that were created to spread the awareness message.

All three charities have a large online supporter base across a multitude of social networks and, by working together, we were able to share joint messages and spread the word much further than we would have been able to do on our own. We’ll be talking about how we did that and to what extent this was a success. Oh, and did we learn anything from it? We’ll share that too!

Joe

Digital Communities Manager
Diabetes UK
@JosephFreeman



Originally posted:

June 4, 2010 on the beautiful world blog